Transaction & operations
$1,800–$3,500/month
For recurring file, client, vendor, deadline, CRM, and status coordination.
Review this offerMonthly outcome retainers
Price the operating lane, not a bucket of hours.
Every engagement starts with a defined workflow, coverage, measures, exclusions, and escalation path. Final pricing follows the work B2C is accountable for.
Speed-to-lead
$1,500–$3,000/month
For inbound response, qualification, follow-up, appointment setting, CRM updates, and reporting.
Review this offerWhat changes the price
The range narrows after workflow mapping.
Weekly volume and queue size
Channels and systems in scope
Operating and coverage hours
Workflow complexity and exception rate
Reporting cadence and QA requirements
New automation, integration, or cleanup work
Implementation is quoted separately when the engagement requires new automations, integrations, data cleanup, or knowledge-base setup. Software, calling, messaging, and other pass-through costs are identified before launch.
What the retainer should include
- A defined operating lane and documented boundaries
- An assigned Operator and agreed supervision model
- Scripts, SOPs, service targets, and escalation rules
- Routine status and KPI reporting
- Scheduled workflow review
What it does not promise
A retainer does not guarantee sales, closings, response behavior from third parties, or outcomes outside B2C’s control. It defines the work, service measures, and follow-through B2C is responsible for.
Your next operational layer
The tools are already there.
Put someone in charge.
In 30 minutes, we’ll map one workflow, identify where work is dropping, and determine whether an Operator lane makes financial sense.